There is no account to delete. NEON HALO has no accounts and no servers of ours — your progress is a file on your phone. Depending on what you want removed, there are three routes, and two of them you can do yourself right now.
Step 1 — Your save file, settings and progress
You can do this yourself · takes effect immediately
Everything the game remembers — best height, lifetime statistics, unlocked chassis, salvaged alloy, gear stash, settings — is stored only in the app’s private storage on your device. Deleting it is immediate and needs no request:
- Uninstall the game, or
- open Settings → Apps → NEON HALO → Storage on your Android device and tap Clear storage.
Either removes all of it permanently. We hold no copy — it was never sent to us, so there is nothing on our side to delete and nothing we could restore.
If you signed in to Google Play Games, a cloud backup of the same save may also exist in your Google account. Uninstalling does not touch it — delete it with Step 2 below.
Step 2 — Leaderboard score, gamertag, achievements and cloud save
Only if you signed in to Google Play Games · you can do this yourself
Signing in to Google Play Games Services is optional, and most of this section does not apply if you declined. If you did sign in, your best height, your Play Games gamertag, your unlocked achievements and the cloud backup of your save file are held by Google, not by us. Delete them through your Google account:
- Open the Google Play Games app.
- Go to More → Settings.
- Choose Delete Play Games account and data, then pick NEON HALO to delete this game’s data only — or delete your whole Play Games profile.
The same controls are at myaccount.google.com. We cannot delete this for you: we never receive your email address, your real name or your Google account identifier, only the opaque per-game player ID Google issues, so we have no way to find or remove your entry.
On iOS the equivalent is Game Center, and the routes differ enough to be worth their own page — see delete your data (iOS).
Step 3 — Crash reports
Email us · we reply within 30 days
When the game crashes, a diagnostic report goes to Sentry, our crash reporting provider. To request deletion of crash reports:
- Email anton@adamsen.io with the subject “Data deletion request — NEON HALO”.
- Include anything that helps us find the report: roughly when the crash happened, your device model, and the app version (Settings → DIAGNOSTICS in the game).
We will delete any report we can identify from what you give us, and reply to tell you what we found. Crash reports carry no name, email or account, so there is often nothing that ties one to a particular person — if we cannot identify a report as yours, we will say so plainly rather than guess. Every crash report is deleted automatically after 90 days in any case.
What is deleted, what is kept
| Data | Held by | How it is deleted | Retention |
|---|---|---|---|
| Save file, statistics and settings | Your device | Step 1 — uninstall or clear storage | Deleted immediately; never held by us |
| Leaderboard score, gamertag, achievements | Google Play Games Services | Step 2 — your Google account | Kept by Google until you delete it; we cannot |
| Cloud backup of the save file (only if you signed in) | Your Google account, via Google Play Games Services | Step 2 — your Google account | Kept by Google until you delete it; we cannot |
| Crash reports (error, device model, OS version, app version) | Sentry, on our behalf | Step 3 — email request | Deleted automatically after 90 days regardless |
| Purchase record for the game | Google Play | Not deletable — Google keeps it as a record of sale | Per Google’s retention, in your Google Play account |
There is nothing else. We operate no backend and hold no database of players, so beyond the crash reports above there is no account, profile or record of you on our side to delete. We never collect your name, email address, phone number, contacts, photos, files, microphone or camera input, or location.
Contact
Mediocre Applications — anton@adamsen.io. Full detail on what the game does with data is in the privacy policy.